Privacy Policy

Introduction

Zephyrine ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our yacht charter services, or interact with us in any way. Please read this policy carefully to understand our practices regarding your personal data.

If you have any questions or concerns about this policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Inquire about or book yacht charter services through our website or phone
• Fill out contact forms or request information
• Subscribe to our newsletter or marketing communications
• Communicate with us via email, phone, or other channels
• Participate in surveys or provide feedback

The personal information we may collect includes your name, email address, phone number, postal address, payment information, emergency contact details, dietary requirements or allergies, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address and general location information
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and navigation paths
• Referring website addresses
• Date and time of visits

We collect this information through cookies and similar tracking technologies. For more details, please see our Cookie Policy.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your yacht charter bookings and inquiries
• Communicating with you about your charter, including confirmations, updates, and changes
• Providing customer support and responding to your questions or concerns
• Ensuring safety during charters by maintaining emergency contact information
• Accommodating dietary requirements and special requests
• Processing payments and preventing fraudulent transactions
• Sending you marketing communications about our services (with your consent)
• Improving our website, services, and customer experience
• Analyzing website usage and performance through analytics
• Complying with legal obligations and protecting our legal rights
• Preventing and detecting security incidents and malicious activities

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our charter service contracts with you
• Consent: Where you have explicitly consented to our processing of your data for specific purposes
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud
• Legal Compliance: Processing required to comply with Thai laws and regulations

Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that assist us in operating our business, such as payment processors, email service providers, and website hosting services. These providers are bound by contractual obligations to keep your information confidential.
• Legal Authorities: When required by law, court order, or other legal processes, or when necessary to protect our rights, property, or safety, or that of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with other third parties when you have given us explicit consent to do so.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Charter booking information is typically retained for seven years for accounting and legal compliance purposes. Marketing consent records are maintained until you withdraw consent. Website analytics data is generally anonymized after 24 months.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using SSL/TLS protocols, secure server infrastructure, regular security assessments, access controls limiting data access to authorized personnel only, and employee training on data protection practices.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protection measures.

Your Rights and Choices

Under applicable data protection laws, including Thailand's Personal Data Protection Act (PDPA), you have the following rights:

• Right to Access: You can request access to the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete personal information.
• Right to Erasure: You can request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your personal information.
• Right to Data Portability: You can request a copy of your personal information in a structured, commonly used format.
• Right to Object: You can object to our processing of your personal information in certain situations.
• Right to Withdraw Consent: Where processing is based on your consent, you can withdraw that consent at any time.
• Right to Lodge a Complaint: You can file a complaint with the Personal Data Protection Committee of Thailand or other relevant supervisory authority.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Marketing Communications

With your consent, we may send you marketing emails about our yacht charter services, special offers, and news. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your charter bookings or customer service inquiries.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. For detailed information about the cookies we use and how to manage your cookie preferences, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child under 18, please contact us immediately at [email protected] so we can delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than Thailand. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: